Pet Travel Coordinator (Sai Kung)
Posted 13 days ago
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# **Job Title: Pet Travel Coordinator**
**Location:** Pak Tam Chung, Sai Kung, Hong Kong (On-site)
**Employment Type:** Full-Time
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# **About Us**
Ferndale Pet Travel is a trusted pet relocation specialist, helping families safely and comfortably relocate their pets around the world. We pride ourselves on providing professional, compassionate service to pet owners and ensuring every detail of travel logistics is managed with care. **As a team of animal lovers, we seek someone who shares our passion for pets.**
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# **Position Overview**
We are looking for a **Pet Travel Coordinator** to join our on-site team in Sai Kung. This role is ideal for either:
* **Recent graduates** eager to gain hands-on experience in a growing international business, OR
* Individuals with **previous administrative experience** seeking a meaningful role that combines office work with occasional direct involvement in pet handling and travel coordination.
This role is perfect for someone who is **organized, people-oriented, and loves animals**.
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# **Key Responsibilities**
* Handle **administrative tasks** including preparing travel documents, permits, and veterinary paperwork.
* **Communicate with clients** (primarily in Cantonese and English) to guide them through the pet relocation process.
* Coordinate with **airlines, partner agents, and local authorities** to arrange bookings and ensure compliance with regulations.
* Maintain accurate records of shipments, schedules, and costs.
* Support the team with **day-to-day operations** at our Pak Tam Chung facility, including occasional interaction with pets in transit.
* Assist in handling **customer inquiries and after-care support**.
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# **Requirements**
* **Fluent Cantonese speaker** (spoken and written); good command of English preferred.
* Based in or willing to commute to **Pak Tam Chung, Sai Kung (on-site work required)**.
* **Pet lover** – must be comfortable working around animals daily.
* **Recent graduate** OR **administrative experience** (1–2 years preferred in office coordination, logistics, or customer service).
* Strong organizational and multitasking skills with attention to detail.
* Comfortable working in a small, close-knit team.
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# **What We Offer**
* Competitive salary with on-the-job training.
* Exposure to an international logistics and pet relocation environment.
* Supportive, pet-loving team with opportunities to learn and grow.
* A meaningful role helping families reunite with their pets worldwide.
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- Seniority level Entry level
- Employment type Full-time
- Job function Management and Manufacturing
- Industries Transportation, Logistics, Supply Chain and Storage
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