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Cathay Pacific

Digital & Information Technology

Information Technology Department

Permanent

Hong Kong SAR (China)

Application deadline: 09 Oct 2025

Reports To: Service Delivery Manager

Service Delivery Lead is part of our Information Technology department, focused on delivering high-value IT services that support internal stakeholders across the organization.

As the Service Delivery Lead, you will be responsible for ensuring consistent and effective delivery of IT end-user support, service desk operations, and VIP services. You will work closely with the Solution Centre team and representatives from subsidiaries to orchestrate internal resources and external partners, driving performance and value across all service touchpoints.

Your goal is to meet and exceed key performance indicators and stakeholder expectations through proactive service management, continuous improvement, and seamless coordination. This role offers a dynamic environment with opportunities to influence service excellence and contribute to long-term operational success.

• Manage the full IT service management cycle to enhance service stability and customer satisfaction, while leading the adoption of service management capabilities and automation solutions across infrastructure and application service teams.
• Coordinate cross-platform automation solutions to reduce manual operational activities and apply the service management framework to improve overall operational quality. Understand business service expectations and lead teams to consistently meet or exceed those expectations in IT service delivery.
• Establish and maintain effective monitoring of IT services and customer experience to ensure business functions remain uninterrupted, while ensuring all operational procedures are clearly defined, efficient, well-documented, and consistently applied.
• Instill a high-performance culture in the team with a focus on teamwork, service excellence, empowerment and ownership for resolving customer issues. Develop and delivery IT Service improvement opportunities to grow and/or enhance IT Service to customers and automate backend service request process.
• Monitor the effectiveness of IT services against SLA and KPI targets, driving a culture of continuous improvement in collaboration with support owners. Approve, recommend, and maintain service level compliance and exemptions with all internal and external support partners responsible for fulfilling IT service obligations to CPA.
• Engage with business and IT stakeholders to continuously improve customer satisfaction and deliver greater value to the company through structured customer satisfaction surveys. Ensure fiscal compliance by managing operational budget responsibilities and driving cost-saving initiatives. Maintain audit compliance and promptly remediate any identified risk findings.
• Deliver IT service functions in an agile and cost-efficient manner, while providing input and managing the evaluation of new or modified IT services—including requirements, design, vendor proposals, service agreements, contracts, and related IT policies and procedures—in close collaboration with support owners.
• Coordinate with Assistant Managers and Regional IT Coordinator (RIC) to provide IT operation service globally in Outport offices as well as subsidiaries' offices.
• Develop and maintain service portfolio by categorising service catalogue in persona and user entitlement perspective, collaborate with automation team and fulfilment team to enhance self service capability and user experience for both internal and external customers.
• Drive service management steering committee for CPA, Regional general managers and Subsidiaries management on service review meetings. Represent IT operations to coordinate projects engagement from initial project phase until handover to BAU support, to make sure all the operations requirement were well distribute to project team with smooth transition to respective operations owners

• Minimum 8 years' solid working experience in the IT industry. Tertiary educations are desirable
• Make timely and efficient decisions, actively contribute to developing IT services, and maintain a customer service-oriented mindset as a supportive team player. Keep others informed of relevant issues, review mistakes and successes to improve performance, and provide support to all team members
• Experience in project management on ITSM and hand on experience in ITSM; experience in developing, documenting and maintain policies, processes and procedures; experience in dashboard and reporting for KPI and SLA measurement
• Strong acumen in vendor management, stakeholders management and financial management. Demonstrated ability to communicate with a variety of audiences including senior/executive level.
• Knowledge and experience in quality assurance, vendor management, ITIL standards, Service Management Change Management, Incident Management,
• Release Management, Service Transition Planning & Support, IT operational processes/methodologies
• Practical Project Management experience on traditional waterfall and agile

development life cycles
- General knowledge in Infrastructure products and DevOps is an advantage. Demonstrate ability to understand technical detail and able to collaborate with automation and development team
- Strong problem solving and analytical skills. Good analytical, written, communication, strong client satisfaction and interpersonal skills
- Develop and maintain service portfolio

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.

Reports To: Service Delivery Manager

Department: Global Business Services Department (GBS)

The Service Deliver Lead sits under the Global Business Services Department mainly responsible for supporting the Service Delivery Manager in executing GBS initiatives, with particular focus on process improvement, technology enablement, transition management and project management coordination. This role will be instrumental in advancing our agentic AI implementation goals and ensuring seamless offshore transitions while maintaining high quality service delivery standards, while providing critical support on program management for GBS.

GBS Program Management support

• Provide specialised support to the Service Delivery Manager in the planning,
  
  execution, and monitoring of GBS initiatives; and ensure alignment with overall program objectives and timelines
• Coordinate with project teams and Service Delivery team to track progress, identify risks, and facilitate effective communication; and ensure consistent application of project methodology and governance standards

Technology Enablement

• Evaluate emerging technologies and their applicability to GBS service delivery
  
  improvement; and partner with GBS Innovation and Intelligent Automation and IT teams to implement and optimise service delivery platforms and tools
• Support the development and implementation of agentic AI solutions, including use case identification and deployment planning

Stakeholder Management

• Build and maintain productive relationships with internal customers and
  
  stakeholders and facilitate regular communication with stakeholders to manage expectations and address concerns
• Collect and analyse customer feedback to drive continuous improvement
  
  initiatives

Process Improvement and Transformation

• Lead process mapping, documentation, and optimisation initiatives to enhance
  
  efficiency within GBS operations; and identify automation opportunities and collaborate with technical teams to implement agentic AI solutions aligned with 80% replacement target
• Develop and maintain standard operating procedures (SOPs) to ensure consistency across global service delivery teams

Transition Management

• Assess and transition new services from Cathay business units and subsidiaries
  
  into GBS, evaluating each request for fit with the GBS model; and support offshore transition activities, including knowledge transfer, training, and performance monitoring
• Create detailed transition plans with clear milestones, dependencies, and risk mitigation strategies; and collaborate with stakeholders to minimize business disruption during transitions

• Bachelor's degree in business, IT, or related field
• 8+ years of experience in process improvement, shared services, or business transformation
• Proven track record in project management and transition activities
• Strong analytical skills with ability to translate complex data into actionable
  
  insights
• Experience with process mapping and optimization methodologies (LEAN, Six Sigma)
• Experience with Agile methodologies and frameworks (Scum, Kanban); and experience with change management principles and practices
• Demonstrated ability to establish and maintain project governance frameworks
• Proficiency with project management and workflow automation tools
• Knowledge of AI implementation in business operations
• Experience managing offshore transition projects
• Project management certification (PMP, Prince2)

Application Deadline:

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.

Position:
Delivery Lead/Resource Manager (Hong Kong based)

About Us
TEKsystems is a leading global provider of IT staffing, talent management, and services for the following skill: Applications, End-User Support, Network Infrastructure, Leadership and Project management, with a strong presence spanning across more than 100 offices worldwide. With over 40 years of experience, TEKsystems has established itself as a trusted partner for organizations seeking top talent and innovative solutions in the technology industry. Every year, we place over 80, 000 IT professionals globally at 6, 000 client sites across Asia Pacific, Europe, and North America.

*TEKsystems is one of the brands of Allegis Group.*

Key Responsibilities

• Establish and maintain strong relationships with clients and stakeholders
• Understand contingent labor and staffing agency work
• Navigate SOW/contractual obligations and managed services
• Engage directly with end clients, demonstrating diplomacy and assertiveness
• Analyze information and produce concise reports
• Manage diary effectively and stay organized
• Utilize Excel, PowerPoint, and Word for various tasks
• Support self-growth and development initiatives

Essential Requirements

• Excellent communication skills with the ability to engage quickly
• Proven ability to build relationships under challenging circumstances
• Strong analytical and logical thinking skills
• Excellent written communication skills, evidenced by client-facing documentation
• Experience in managing project budget reports and financials
• Ability to work independently and take initiative

Desirable Skills

• Proficiency in Cantonese
• 1-3 years of experience in project management or stakeholder management
• Understanding of IT projects and project management
• Experience in large IT programs
• Background in a supplier or end-client PMO as a coordinator/analyst
• Experience managing performance and feedback
• Knowledge of the financial services sector

What We Offer

• Clear career progression within a growing organization
• Opportunities to upskill in SDLC and IT project-specific skills
• Engage at all levels of an organization

Previous Roles To Consider

• Junior Project Manager
• Project Coordinator
• PMO Analyst or Coordinator
• Personal Development/Talent Development
• Business Analyst
• Resource Coordinator/Manager at a staffing/services supplier
• Sales Support/Sales Analyst

Supply Chain - Operations SpecialistWe are seeking a Supply Chain Operations Specialist to support and optimize our daily logistics operations. This role is ideal for candidates with hands-on experience in freight forwarding, 3PL/4PL, buyer/supplier logistics, or sourcing operations, and who are passionate about using data-driven insights to improve performance.

Key Responsibilities:

• Oversee day-to-day supply chain operations, ensuring compliance with SOPs and resolving exceptions efficiently across internal and external stakeholders.
• Schedule and coordinate shipments, manage carrier capacity, and ensure optimal space utilization.
• Prepare accurate freight volume forecasts through data analysis, supporting better planning with carriers and freight forwarders.
• Maintain and update shipping data in internal systems, ensuring data integrity and accessibility.
• Generate regular shipment status reports and track KPIs to monitor service levels and operational efficiency.
• Collaborate closely with freight forwarders, regional supply chain teams, and suppliers to resolve operational issues and ensure timely, complete deliveries.
• Monitor and evaluate the performance of logistics service providers to ensure alignment with SLAs and business goals.
• Support the roll-out of new operational processes and system changes aligned with evolving business needs.
• Assist the Supply Chain Manager with ad-hoc projects and strategic initiatives as needed.

Requirements:

• Tertiary degree in Supply Chain Management, Logistics, Business Administration, or related field.
• Minimum 3-5 years of full-time experience in logistics or supply chain operations-experience in Freight Forwarding, 3PL/4PL, Buyer/Sourcing offices preferred.
• Demonstrated experience in logistics reporting, analytics, and data visualization using tools such as Excel, Power BI, Tableau, or similar BI platforms.
• Strong analytical mindset with the ability to interpret logistics data and translate it into actionable insights.
• Advanced MS Excel skills (pivot tables, VLOOKUP, macros, dashboards).
• Proficient in logistics management software
• Excellent command of business English (written and verbal), fluency in Mandarin Chinese is essential.
• Strong problem-solving, project coordination, and time management abilities.
• Proactive, collaborative team player with excellent communication and interpersonal skills.
• High attention to detail, with solid organizational and planning capabilities.

Are you a detail-oriented supply chain professional with a knack for logistics planning, data analysis, and stakeholder coordination? Do you thrive in fast-paced environments where operational excellence meets strategic thinking? If so, this opportunity certainly is for you

Interested candidates are invited to apply for further details, due to a high influx of applicants, only suitable candidates will be invited to interview.

Our client is a renowned international conglomerate with a strong portfolio in the consumer health and nutrition space.

Job Duties:

Warehouse Management:

• Implement and maintain best practices in warehouse management to maximize space utilization, improve accuracy, and reduce costs.
• Ensure strict compliance with health, safety, environmental (HSE), and quality standards.

Demand & Supply Planning:

• Develop and maintain robust demand forecasts through collaboration with Sales, Marketing, and key account managers.
• Create and execute supply plans to ensure optimal inventory levels, balancing service level targets with working capital objectives.
• Manage the S&OP process for the responsible product lines.
• Proactively identify and mitigate supply risks, including supply shortages or potential obsolescence.

Inventory Management:

• Oversee all inventory management activities, including cycle counts, stock reconciliations, and annual physical inventories.

Systems & Process Improvement:

• Utilize and champion the use of the company's ERP system on all planning and operational activities.
• Identify and lead projects to streamline processes, enhance system capabilities, and drive automation within the supply chain.

Requirements:

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Minimum of 6+ years of experience in supply chain management, with experience in managing a team.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Proficient in English and Chinese.

Please email your cv directly in word format with job reference no. JOB to commerce-

Please note that due to the high number of applications only shortlisted candidates will be contacted. If you do not hear from us in the next 5 business days, we regret to inform you that your application for this position was unsuccessful.

Mission:

As a Supply Chain & Customer Care Manager for Business Units (BUs) SEA, HK and Taiwan, accountable for stock management and order fulfillment.

Activities:

•Drive Demand Planning process with BUs network, with team management.

•Collaborate cross-functionally to develop an unconstrained demand plan for the BUs.

•Size the strategic stocks for each warehouse, in accordance with local logistics offer, and to align with the Group's supply chain standards.

•Ensure timely and accurate purchase forecast and supply plan to BA.

•Responsible for inventory control and operational efficiency improvement with quality standard.

•Manage ad hoc projects

Qualifications

•Bachelor's degree in operations, Supply Chain or Logistics.

•Over 5 years' experience in Supply Chain management with team leadership and oversight.

•Excellent communication skills and analytical minded

•Good sense of urgency in execution and able to handle competing priorities

•Good business acumen

•Able to work independently with high degree of initiative and driving influence

•Proficient in Microsoft Office 365, ERP systems (with SAP as a plus), and Advanced Planning Systems (APS).

P.S. All job applications must include both current and expected salary details. Applications missing this information may not be considered. Thank you.

We are Hiring
Available Job Position –
Immediately

JOB INFORMATION

• Company
  : Cheese Club
• Location:
  Hong Kong, Tsuen Wan
• Employment Type:
  Full-time

ABOUT CHEESE CLUB

Cheese Club is a premier importer and distributor of artisanal French cheeses and gourmet products in Hong Kong. With a focus on quality, authenticity, and innovation, we bridge the gap between European producers and local consumers through efficient logistics, digital retail, and a passion for culinary excellence. Join our dynamic team and contribute to a growing brand that values sustainability, customer satisfaction, and seamless supply chain operations.

JOB SUMMARY

We are seeking a highly motivated and detail-oriented professional to join our team as a
Supply Chain Coordinator or Manager
, depending on your experience and qualifications. In this role, you will be responsible for overseeing the end-to-end supply chain processes, from procurement and logistics to inventory management and distribution. Your expertise will ensure the smooth and cost-effective flow of our premium products, supporting our mission to deliver exceptional quality to our customers.

Key Responsibilities

• Manage import procedures, including customs clearance, documentation, and compliance with Hong Kong and international regulations.
• Coordinate with suppliers, freight forwarders, and logistics partners to optimize shipping routes, reduce costs, and minimize transit times.
• Handle supplier negotiations, purchase orders, and payment processing as needed.
• Monitor inventory levels, forecast demand, and implement strategies to prevent stockouts or overstock situations.
• Analyze supply chain data (e.g., costs, lead times, performance metrics) to identify areas for improvement and drive efficiency.
• Train and manage 2 interns under direct supervision.

Qualifications and Skills

• Experience
  : 2–3 years in supply chain, logistics, purchasing, or the food industry. Experience with perishable goods (e.g., dairy, gourmet foods) is a plus.
• Skills:

-Highly rigorous, organized, and independent, with strong problem-solving abilities.

-Proficiency in numerical analysis and data-driven decision-making (e.g., Excel, ERP systems).

-Excellent communication skills, both written and verbal, in French and English (mandatory).

• Attributes:
  Adaptable, proactive, and able to thrive in a fast-paced environment. Knowledge of Hong Kong import regulations and trade practices is advantageous.

APPLICATION

If you meet the qualifications and are excited about contributing to Cheese Club's success, please send your resume and a cover letter to

About the role:

• Responsible for the full range of products, work uniforms, props, gifts, and free value-added products from the origin to the destination port for the entire supply chain operation, including coordinating pickup or notifying logistics of the arrival date, communicating the warehousing date and providing warehousing information, notifying the warehouse for distribution, coordinating outbound arrangements and shipping to stores, following up on abnormal delivery such as shortages and damages, and coordinating reverse logistics for stores.
• PO management – coordinate store return/ goods transfers/ claims/ NRI.
• Responsible for tracking the entire supply chain process from supplier shipment to destination port, monitoring the timeframe of each link in the process, ensuring the timeliness and accuracy of the supply process, and updating the shipping tracking table in a timely manner.
• Responsible for coordinating the procurement, production orders, finance, and other departments to ensure the timely and complete settlement of order & claims & NRI payment.
• Teamwork and collaborative communication between various department.
• Handling ad-hoc tasks as assigned by the manager or above.

You are the perfect one if you are/have:

• Degree in Supply Chain Management or related discipline
• Good command of spoken & written English and Chinese (including Mandarin)
• At least 2 years experience in logistics/supply chain management
• Have a sense of responsibility, planning, communication, coordination and execution ability
• Independent, able to work under pressure
• Proficient PC Skills in MS Office (Word, Excel, and PowerPoint)

Join our productive, innovative, cooperative and fun work environment, share the joy of shopping, and extend the enjoyment of travel We offer 5-day work week, competitive salary and fringe benefits to the perfect one. Ready for your next adventure? Click "
Apply
" to start a fantastic career with CDFI