What Jobs are available for Director Of Operations in Hong Kong?

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This role plays a key leadership function in shaping and delivering strategic sustainability priorities across the Group. It is responsible for transformation projects looking to embed sustainability into the business and it involves strong engagement with Boards, senior executives, and markets, helping to steer execution, provide strategic judgement, and ensure that sustainability initiatives are aligned with business imperatives. The role also oversees key elements of business operations, cross-function collaboration, and knowledge-sharing across markets, while leading the program management of cross-market sustainability priorities.

Key Responsibilities

1. Leadership & judgement of strategic Sustainability priorities

2. Drive strategic sustainability focus, providing oversight and judgement in prioritising and executing Group-wide sustainability initiatives.

3. Act as gatekeeper to triage incoming requests, assessing their importance and context to assign them to the appropriate team member.
4. Serve as the central point of contact for sustainability delivery across the business, offering business insights to support strategic transformation efforts, particularly across the insurance value chain and to the team and other functions.

5. Facilitate clear communication within the team to ensure effective collaboration and timely execution of tasks.

6. Execution and transformation for tangible outcomes

7. Oversee and manage the execution of the Sustainability Centre Of Excellence Operating model.

8. Oversee the maturity evolution of the local business units, harnessing the Sustainability Centre of Excellence.
9. Direct and administer sustainability transformation projects by establishing clear objectives, governance, monitoring quality and progress, and ensuring delivery within established timelines and budget parameters and using data and business insights to inform decisions.

10. Achieve measurable results consistent with public targets and annual team goals while actively addressing potential delays or performance issues. Deliver regular communications to stakeholders to support an integrated approach to sustainability initiatives.

11. Engage with senior stakeholders across multiple markets and functions to align workstreams and resolve delivery challenges.

12. Integrating Sustainability into business priorities

13. Act as a trusted thought partner and influencer across senior stakeholders, with strong negotiation and communication skills.

14. Coordinate and oversee the engagement with key Group stakeholders such as Group Executive Committee members, functional and business unit leads to ensure continuation of alignment, collaboration, progress mapping and increased embedding of Sustainability across the business.
15. Oversee the engagement with local business units (LBUs), providing guidance in relation to sustainability tailored to local context and alignment with Group strategy.
16. Ensure Sustainability is embedded into annual business processes such as strategic planning, budgeting, monitoring and transformation efforts.

17. Coordinate and prepare Management and Board training sessions, ensuring alignment to strategic sustainability priorities and follow-through on outcomes.

18. Strategic narratives for positioning and embedding

19. Maintain a depository of impactful strategic narratives and messaging for internal and external stakeholders, positioning and embedding sustainability throughout the organization.

20. Ensure the sustainability strategy is effectively communicated and implemented across markets and group function teams.
21. Lead on all briefings that require sustainability inputs, i.e. investor meetings, events briefings, articles, interviews, etc.
22. Preparing governance updates, in collaboration with the Sustainability COE members, regarding the integration and advancement of sustainability initiatives across the group, ensuring alignment with strategic sustainability objectives and clear communication of key achievements.
23. Supervise, coordinate, and ensure the completeness and quality control of training, engagement and/or performance review materials for senior leadership, tailoring content to align with strategic sustainability priorities.

Job Requirements:

• 10+ years of professional experience (in Financial Service industry preferred), with at least 5 years in leadership roles involving cross-market and/or cross-market initiatives and team management.
• Solid understanding with insurance business models.
• Strong interest and familiarity with sustainability-related initiatives. Practical experience in rolling out ESG or sustainability strategies is considered an asset.
• Demonstrated experience in leading transformation projects with strong program leadership capabilities and hands-on experience in project delivery, performance management, or strategy execution roles.
• Demonstrated leadership and ability to influence diverse stakeholders, including senior internal and external groups across regions and cultures.
• Experience in budget control, forecasting and management.
• Excellent communications and stakeholder management skills.
• Experience working with C-suite, Boards, and Management Committees.
• Possess high integrity, good analytical mind, and decision-making capabilities.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

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What you'll be doing:

Operation Policies and Governance

• As the gate keeper of all Hong Kong Ancillary Passenger Service (APS) Operations Manuals (OM) as well as Policies & Procedures (P&P's) pertaining to all APS products and services.
• Ensure the validity and effectiveness of the localized versions of these OM's and P&P's are maintained and reviewed bi-yearly to ensure operational governance.
• Work with HQ APS team for alignment and streamlining on any forms/formats.
• Ensure the Training materials and training records prepared are up-to-date.

Operational Technology and Innovation

• Responsible and work with HK and HQ IT and technology partners to ensure that all aspects of technological systems are assessed for operational aspect, ensure the team is involved in UAT's, continuously enhance usability, and support IT initiatives from the operations aspect on global technology solution.
• Work closely with technology providers for various requirements such as POS and HR systems, queue management.
• To ensure all highlights of gaps, system failures, enhancements raised and reported are well addressed and managed in a timely manner.
• Liaise with e-commerce and global/regional/local sales teams to ensure that prices and other terms and conditions (T&C's) are updated and aligned.

Business Opportunity Exploration

• Support any business opportunities explored in the future.
• Use the expertise and knowledge from the current operations to provide IT related support on operational aspects.

Pre & Post-opening and Daily Operation

• Responsible for supporting the initial stages of the project planning, pre-opening. In-charge of daily APS operation after opening.
• Reviews Staff Manning plan and Training Plan.
• Work closely with stakeholders on pre-opening checklists and ensure all coordination's with all stakeholders to ensure that the new openings are launched successfully.
• During the lead-up to the opening, to ensure specialized skilled training support will be extended to the team (if required) and assessment of effectiveness of training, monitoring, assessing simulations prior to opening or daily operation.
• Monitor the progress and effectiveness of daily operation, listing down all gaps and shortfalls and conduct briefings of the post-opening learnings for future improvements.
• Responsible for a reasonable service level, the adherence to the SLA's, KPI's from the required authority and contract and guide local teams if there are gaps and shortfalls.
• Responsible for the optimization of processes, policies and procedures, productivity and other areas as necessary taking into account changing customers' needs and technology.
• Work with the business units on the various business plans and review from time to time the operations performance.
• Ensure that feedback received is positive and any negative feedback or constructive criticism from external and/or internal parties is followed up and root-cause analysis is conducted.
• Deal with customer feedback and implement remedial actions.

Operation Efficiency and People Management

• Ensure smooth and efficient operations and guests are consistently provided with quality service through an inspired team.
• Ensure all necessary reports are completed accurately and send to relevant departments as per required.
• Any new operations manuals and/or policies and procedures that may need to be revised and created will be coordinated and worked with stakeholders locally and at HQ level.
• Responsible for any incidents' investigation and remedial actions to be taken. Work with HQ stakeholders on the investigation and reporting.
• Responsible for managing the APS team with a reasonable turnover rate as set by HR.
• Set operational training requirements with local team and under support from HQ.
• Assess people related performance matters with the General Manager, Hong Kong.
• Assess and make recommendations on staff promotions and movement.
• Identify high profile candidates for task force or special project purposes.
• Support in coaching, mentoring and guiding junior leaders within stations in close coordination with the GM and RGM.

Financial Targets

• Meet company financial KPIs on both revenue and cost targets.
• Responsible for planning and implementing improvement plans to improve financial targets.
• Responsible for the continuous enhancement for operational efficiency and cost control to achieve the best financial results.
• Responsible for the achievement of financial budget which is allocated to B2C channels that on- site operation is required to deliver.
• Responsible for upselling initiatives delivery including but not limited to those agreed by both operational and commercial departments.

Others

• Carry out special projects and ad-hoc task as assigned by the HQ operational and commercial leadership pertaining to the APS operations under the ALLWAYS brand and/or any other brand that is managed by the PPG APS team.

About you:

• Qualification equivalent of a hospitality/ aviation diploma/ degree.
• Minimum 10 years' experience in Airports and Aviation Industry, including 5 years' managerial level within airport passenger services arena in an international airport is a must.
• Leadership experience with a direct management of workforce of not less than 200 staff.
• Pre-opening of airlines or airport experience is an advantage.
• Strong interpersonal skills with airport operational coordination with airport authorities and external parties.
• Demonstrate strong leadership, problem solving skills, people management and ability to handle conflict situations.
• Excellent communication skills with an understanding of global cultures are important.
• Good planning, organization and project management skills.
• Good command of both written and spoken English and Chinese (both Mandarin and Cantonese).

Job Responsibilities:

1.Perform daily execution and operation according to leadership's strategy and objectives

2.Proactively connect, engage and attract targeted enterprises, research institutes to ABSG Global Sports Technology Center, Cluster and Ecosystem

3.Diligently deliver business programmes and related activities according to ABSG's plan on building top-notch Global SportsTech Center in the world

4.Build and maintain senior-level relationship with government, high-tech companies, startup communities, academia and institutions

5.Closely monitor innovation landscape, policies and public and private funding mechanisms and make appropriate strategies to sharpen our edge

6.Participate in the execution work of ABSG's premium assets and projects

7.Perform any other duties as assigned by the leadership

Skills and requirements:

1. Bachelor degree or above

2. Minimum 10 years of relevant experience in Business Development while exposure to new business and geographic area development with a deep understanding on technology and sports landscape is a definite advantage

3. Passionate for the sports industry and technology

4. Experience in technology innovation, acceleration, sports technology, innovation is preferred

5. Experience in following up and analyzing business development plan and operation plan according to actual situation

6. Keen business sense, good communication and negotiation skills

7. Fluent Mandarin and English (oral and written)

8. High integrity, Opened minded, Fast Learner, Self-motivated, Self-driven

9. Applicants who have a good understanding of Hong Kong, the Mainland China, and the Global business market and culture is preferred

10. Senior level will be considered according to the applicant's overall qualifications

Responsibilities:

• Daily Operations:
  Manage all settlement operations (Equities, OTC, FICC) and collateral management
• Strategic Development:
  Lead initiatives to enhance market structures, maintain market integrity, and streamline post-trade processing.
• Market Analysis:
  Evaluate the evolving global market landscape, anticipate regulatory changes, and develop strategies to address the needs of market participants.
• Stakeholder Engagement:
  Build and maintain relationships with a diverse range of stakeholders, including IT teams, clearing participants, regulators, and industry bodies, ensuring effective communication and collaboration.
• Project Management:
  Oversee project planning, budgeting, and execution, ensuring compliance with timelines and processes while fostering accountability across divisions.

Requirements:

• Bachelor's degree holder
• Minimum of 10 years of operations / transformation / project management in financial markets
• Exceptional analytical, problem-solving, and logical thinking abilities.
• Proficiency in written and spoken English is essential; knowledge of Chinese (Both Cantonese and Mandarin)
• Strong presentation and influence skills, with the capability to articulate complex ideas effectively.
• Proactive, detail-oriented, and skilled at building effective relationships with various stakeholders.

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Requirements

• Bachelor's degree in Business, Accounting, Finance, or related field
• Minimum 5 years of reporting experience, ideally within insurance or fund management
• Strong proficiency in MS Office (Word, Excel, PowerPoint, Access)
• Proven skills in team management, coaching, and staff development
• Solid problem-solving and data analytics capabilities
• Fluent in English and Chinese/Cantonese (written and spoken)
• Excellent analytical, interpersonal, and communication skills
• Collaborative mindset with the ability to thrive in a team environment

about the company.We are representing a global FinTech powerhouse at the forefront of simplifying international commerce. Our client is a rapidly expanding financial technology platform dedicated to empowering businesses of all sizes to thrive in the global economy. With a presence in over 190 countries and a dynamic team of thousands worldwide, they are seeking a strategic and experienced Director, Business Operations, APAC to join their leadership team in Hong Kong.

This is a critical role for an individual who excels in a fast-paced, high-growth environment and is passionate about driving operational excellence on a global scale.

about the job.

As the Director, Business Operations, APAC, you will be the cornerstone of our client's regional operations, responsible for scaling capabilities and ensuring a world-class service delivery. Your mission will be to:

• Drive Regional Strategy: Develop and execute strategic goals to enhance operational efficiency, increase productivity, and exceed market standards across the APAC region.
• Lead and Inspire: Provide exceptional leadership, coaching, and mentorship to a team of managers and leaders, fostering a culture of high performance, collaboration, and continuous professional growth.
• Champion Operational Excellence: Lead key initiatives to optimize internal workflows, streamline processes, and guarantee top-tier SLA performance across all operational functions.
• Forge Strong Partnerships: Act as the primary operations partner for regional commercial teams, deeply understanding their needs and those of their customers to provide unparalleled support.
• Bridge Global and Local: Serve as the key liaison between APAC and global teams. You will align on new products, regulatory updates, and service enhancements, ensuring that global solutions are effectively localized for the regional market.
• Be the Voice of the Region: Advocate for market-specific needs and enhancements, acting as the central point for communication, alignment, and escalation to ensure the operational framework can support rapid business growth.

skills & experiences required.

• We are looking for a tenacious and energetic leader with a proven ability to deliver results in a complex, international setting.
• You are a seasoned regional leader with at least 10 years of experience managing sizable, international operations teams.
• You possess a strong track record of success within a matrix reporting structure and are comfortable navigating a global organization.
• Your leadership style is motivational and hands-on; you know how to build, develop, and retain top talent.
• You are a self-starter who thrives on challenge, with a confident voice and the initiative to push for regional priorities.
• You excel at building relationships and collaborating effectively with diverse teams across functions like sales, finance, risk, and compliance.
• You have an exceptional eye for detail, superior problem-solving skills, and an unwavering commitment to excellence.
• You possess outstanding communication skills (written, oral, and presentation) and the ability to manage multiple priorities in a dynamic environment.
• A Bachelor's Degree is required. Experience in the FinTech, payments, or a related technology services industry is highly advantageous.

Company Description
Founded in 1908, Bank of Communications Co., Ltd. (Stock Code: 3328) is one of the oldest banks in China, and also acted as one of the country's banknote-issuing institutions. The bank was listed on the Stock Exchange of Hong Kong Limited and the Shanghai Stock Exchange in June 2005 and May 2007 respectively. At present, apart from Tibet, BOCOM comprises 30 provincial branches across provinces, municipalities and autonomous regions, plus a network of 2,637 operating locations in 173 cities and 112 counties nationwide. Beyond China, BOCOM has established overseas centers in Hong Kong, New York, San Francisco, Tokyo, Singapore, Seoul, Frankfurt, Macau, Ho Chi Minh City, and Sydney; one subsidiary bank in the U.K. and one representative office in Taipei. BOCOM's development strategy is to become a first class listed universal banking group focusing on international expansion and specializing in wealth management.

Job Description

• Assist to manage and support department s medium and long-term business planning
• Participate in implementing the agreed business plan and react proactively especially during market sentiment changes
• Conduct data analysis and reviews to identify the business strengths and weaknesses, and make recommend internal business process improvement
• Consolidate regular business reports for management review
• Other ad hoc duties assigned by the management
• Bachelor degree or above in Economics / Finance obtained from a recognisable or equivalent qualifications at HKQF level 5, with minimum 5 years' relevant experience
• familiar with treasury business operation
• Strong in market sense and financial product knowledge, familiar with China's economy and policies would be a distinctive advantage
• proficient knowledge in computer applications and Chinese Word Processing

Candidates with less experience will be considered as Deputy Manager, Strategic Planning

Job Responsibilities:

• Review, formulate and implement strategies to align with the business targets;
• Design and monitor the implementation of business plans for product lines;
• Work with various internal and external stakeholders to meet business needs from a holistic perspective;
• Collect and analyze data and feedback from time to time and make business recommendations for continuous improvement;
• Perform system UAT, compile various data and generate reports for strategic business analysis.

Job Requirements:

• Bachelor's degree or above in Finance, Marketing, Business or related disciplines;
• At least 5 years of relevant experience in banking (experience in product management is an advantage);
• Knowledge on retail lending products and global financial markets;
• Well-versed with regulatory requirements of banking industry;
• Analytical with excellent problem-solving skill and strategic mindset;
• Possession of sound communication and presentation skills;
• Proficiency in both written and spoken English, Chinese and Putonghua;
• Candidate with more experience will be considered as Senior Strategic Planning Manager.

Interested parties please send your full resume with present and expected salary, and quoting reference number to Talent Acquisition Division by clicking "Apply Now". For details, please visit and refer to the page "Join Us".

We are an Equal Opportunities Employer. Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful and their data will be destroyed within 12 months of receipt.

Job Responsibilities:

• Review, formulate and implement strategies to align with the business targets;
• Design and monitor the implementation of business plans for Cross Border Center;
• Work with various internal and external stakeholders to meet business needs from a holistic perspective;
• Collect and analyze data and feedbacks from time to time and make business recommendations for continuous improvement;
• Perform administrative duties, system UAT, compiles various data and generate reports for strategic business analysis.

Job Requirements:

• Bachelor's degree or above in Business Administration or related disciplines;
• At least 4 years of experience in Financial Services, including 1 year in strategic planning or product development;
• Familiar with branch operations and operations/service enhancement is an advantage;
• Excellent communication and presentation skills;
• A good team player with strong business acumen and analytical skills;
• Able to work under pressure to meet tight deadline;
• Proficiency in both written and spoken English, Chinese and Putonghua;
• Candidate with less experience will be considered as Assistant Strategic Planning Manager;

Interested parties please send your full resume with present and expected salary, and quoting reference number to Talent Acquisition Division by clicking "Apply Now". For details, please visit and refer to the page "Join Us".

We are an Equal Opportunities Employer. Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful and their data will be destroyed within 12 months of receipt.